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Privacy Policy

Last Updated: August 05, 2026

1. Introduction

At RewardGo ("we", "our", "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, store, use, and safeguard your information when you download, install, and use the RewardGo mobile application, access our API services, or interact with our web portal.

By using RewardGo, you agree to the collection and use of information in accordance with this policy. If you do not agree with any terms of this policy, please do not access or use the application.

2. Information We Collect

To provide you with rewards, secure points transactions, and a smooth user experience, we collect the following information:

  • Name: User profile name supplied during registration.
  • Email Address: Verified email used to secure your profile and verify cashouts.
  • Phone Number (optional): Provided for contact support or specific payout channels.
  • Device Information: Device model, hardware details, brand, and operating system version.
  • Device ID: Unique device identifiers (Android ID, IDFV) to prevent duplication/cloning.
  • Advertising ID: Google Advertising ID (AAID) for targeted ad tasks.
  • IP Address: Logged during transactions and sessions to prevent geographic fraud.
  • App Usage Data: Detailed logs of check-ins, spin frequencies, scratches, and games played.

3. Permissions We Request

The RewardGo app requires specific permissions to function correctly on your device:

  • Storage: Access to write and read files (necessary for saving task proof screenshots temporarily before upload).
  • Camera (if used): Used solely if you opt to capture a direct live photo for task proof submissions.
  • Notifications: To send alert tokens when a task proof is approved, check-ins are ready, or cashouts are processed.
  • Internet: To exchange API requests, load HTML5 games, fetch task data, and verify token balances.

4. How We Use Your Information

We process collected data to maintain service integrity and manage rewards:

  • Account Management: Managing your secure login sessions and active user profile details.
  • Reward Processing: Crediting coins for spins, scratch cards, and custom tasks.
  • Fraud Detection: Verifying IP location signatures, blocking emulators, and preventing multiple account clones.
  • Customer Support: Resolving support tickets, issues, and audit inquiries.
  • Service Improvement: Resolving application crashes and optimizing game runtimes.
  • Notifications: Pushing updates regarding coin balance shifts and task approvals.

5. Advertising

We work with third-party networks to offer ad-based monetization opportunities:

  • Google AdMob: Serves banner, interstitial, and rewarded video ads inside the app.
  • Personalized Ads: Target advertisements based on anonymous device markers. You can opt-out via your Google account settings.
  • Rewarded Ads: Watch short promotional video ads to credit instant coins directly to your wallet.

6. Third-Party Services

We integrate several external SDKs to facilitate security, analytics, and notification services:

  • Firebase: Used for real-time database transactions, system configurations, and secure database hosting.
  • Google Analytics: Tracking application usage metrics and user flow statistics.
  • Google Play Services: Required to verify authentic device environments and Android SDK bindings.
  • OneSignal (if used): Pushing real-time notifications about user tasks and withdrawal completions.

7. Cookies & Tracking Technologies

On our web portals and CMS pages, we use minimal cookies and tracking technologies (like local storage parameters) to store your preferred visual theme (Light or Dark mode) and secure your web session.

8. Data Security

We implement advanced administrative and technical safety guards. Every database operation, coin claim, and cashout signature is secured with backend HMAC verification signatures. This ensures your wallet details cannot be tampered with or intercepted by third parties.

9. Data Retention

We retain your profile data and transaction logs for as long as your account is active. If your account is flagged for fraud or policy violations, we may retain your device identifier and IP records to prevent future account creation attempts.

10. Your Rights

You have full, transparent rights over your personal data under global data protection rules:

  • Access Data: View detailed logs of all coin credits, task queues, and payouts directly in the app.
  • Update Data: Modify your username or personal profile settings.
  • Delete Account: Request permanent removal of your profile via the account settings.
  • Request Data Removal: Contact support to remove any screenshots, proof uploads, or comments.

11. Children's Privacy

RewardGo is not directed at children under the age of 13. We do not knowingly collect personal data from anyone under 13. If we find that a user under 13 has registered, we will delete their profile and delete all associated records immediately.

12. International Data Transfers

Your data may be transferred to and maintained on servers located outside of your country, state, or province. By using the app, you agree to these transfers. We take all necessary security precautions to ensure your data is treated safely during transfer.

13. Changes to Privacy Policy

We reserve the right to update this policy at any time. Any changes will become active immediately upon posting. The "Last Updated" date at the top of this document will reflect the date of the latest changes.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team at:

Email: support@rewardgo.hamrotayari.com

Office: New Baneshwor, Kathmandu, Nepal